Product help
Find basic guidance or submit an after-sales request below.
Which charging cable should I use?
Use the cable and charger specified in your model's manual. Check input voltage and connector compatibility before charging.
How do I choose a power station?
Compare your devices' continuous and startup power against the model's rated output. Check battery capacity, outlet type and charging inputs in the product specification.
What details help with a support request?
Include the model, order reference, purchase date, a description of the issue and any displayed error code. Do not include payment card details.
For warranty terms, see Warranty support.